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FAQs and Support Services

How do I find out more about what is going on locally?

INSEAD has a vibrant volunteer network across the world. The National Alumni Associations (in 46 countries) join with 6 Global Industry Clubs to launch networking events, career and mentoring services and social connections. Become a member of the associations to fully benefit from the full scope of services

Forgot your Username or Password?

Change your password?

iConnect, the INSEAD Global Network and your INSEAD email account are all now accessible using a single username and password.

You can now change your password here: - click here for the userguide 

How to join the INSEAD Global Network?

  1. Click on the following link INSEAD Global Network
  2. Sign in with your INSEAD username ( and password.
  3. For help please do contact our support services

How to connect to my INSEAD Mailbox?

  1. Click on the following link :
  2. Signin with your INSEAD username ( and password
  3. For help please do contact our support services

Should you require assistance or if you have forgotten your login, please do contact our support services

Need a copy of your degree-programme certificate?

INSEAD, in partnership with CVTrust, has launched Smart Diploma™, a fully-secured, digital diploma which allows academia to customise digital templates in order to securely and efficiently grant certified credentials to graduates and alumni.

MBA Registrar Services can help with transcript requests, MBA Certificates and Verification of Attendance. You can contact the MBA Registrar Services from Monday to Friday 8.30 - 17.30 either by:

Processing time: Please allow five working days for processing. Alumni records dating back to 1990 or earlier may require additional processing time. Express delivery via DHL is available at a cost.

Transcript and MBA certificate requests should include the following information:

  • Name under which you were registered
  • Date of Birth
  • Graduation year
  • Mailing address
  • Contact phone and email

General IT support services

INSEAD provides a 24/7 IT support service. You can contact the helpdesk by telephone or by email

Any other questions?

The INSEAD Alumni Relations team will be happy to help with any queries that you may have. Please do stay in touch and contact the Alumni helpdesk now!